Public Comment is a vital part of our multistakeholder model. It provides a mechanism for stakeholders to have their opinions and recommendations formally and publicly documented. It is an opportunity for the ICANN community to effect change and improve policies and operations.
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Submissions for this Proceeding
ICANN Office of Ombuds Framework and Process
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Submission Summary:
The Non-Commercial Stakeholder Group (NCSG) welcomes the draft ICANN Office of the Ombuds Framework as a positive step toward greater transparency but stresses that key areas must be strengthened for the Office to serve as a credible, accessible, and rights-compatible accountability mechanism. The group emphasizes that grievance processes should align with the UN Guiding Principles on Business and Human Rights, including legitimacy, accessibil...
Submission Summary:
Please find attached (PDF) the ALAC Statement on the ICANN Office of Ombuds Framework and Process. Ratification information is included on the cover page.
Kind Regards,
ICANN Policy Staff in support of the At-Large Community
Submission Summary:
The RrSG supports the revised Framework as it provides a clear scope for the Ombuds role, a defined path and timeline for complaints, and an expectation of public reporting. The RrSG notes that responses to inquiries may need to happen in a shorter period, and strongly recommends that ICANN Staff members be included in the class of ICANN Community members who should have recourse to the Ombudsperson in cases where they are the subject of ...
Submission Summary:
Tucows supports the Framework overall and agrees that the publication of this Framework is an important step towards ensuring that everyone is safe from harassment and unfair treatment and has a predictable and accessible path for recourse. We note with concern the exclusion of ICANN Staff from “the Community” of people who can approach the Ombudsperson for support with a conflict or complaint; ICANN Staff should be allowed to use the process ...
Submission Summary:
The gTLD Registries Stakeholder Group (RySG) appreciates the Ombuds Office’s efforts to modernize its procedures and proposes clarifying the definition of “Complainant” as well as defining an appropriate venue for potential complaints related to the Ombuds Office or the Ombudsman.
Submission Summary:
Requesting clarification between "personnel issues" and "personal interest", as this confuses what Ombuds can and cannot do.
Submission Summary:
This submission supports the draft ICANN Office of Ombuds Framework and Process as an important step toward strengthening administrative fairness and community trust. The framework appropriately reflects core ombuds principles of independence, neutrality, confidentiality, and informality, while also presenting opportunities for alignment with contemporary global standards.
The submission recommends explicitly integrating Diversity, Equit...
Submission Summary:
This submission supports a user-centered and accessible Ombuds Framework, emphasizing the needs of small-language communities, protection from unfair treatment, and transparent, respectful processes for all Internet users.
Submission Summary:
I have 3 main concerns with point eleven (11) i.e. Feedback and Complaints about the Ombuds Office statement, which states that:
"Where a relevant party has a complaint about the Ombuds Office service quality or Process (rather than Case outcomes), they are encouraged to first discuss this with the Ombuds. If the issue remains unresolved or the complaint involves Ombuds Office ethics or integrity, the Complainant ca...
Submission Summary:
Summary of Public Comment Submission
This submission supports the draft ICANN Office of Ombuds Framework and Process as a meaningful and necessary evolution of the Ombuds function, aligned with ICANN’s Bylaws (Article 5) and the Work Stream 2 accountability reforms. Overall, the Framework substantially improves clarity, predictability, and coherence when compared to the 2009 Ombudsman Framework, particularly thr...
Submission Summary:
This comment is submitted on an individual basis and focuses on targeted observations regarding the Draft Ombuds Framework and Process, aimed at improving the clarity and consistency of the text, its practical applicability, and its understanding by the community. In particular, it addresses aspects related to the definition of key concepts, operational transparency and traceability compatible with confidentiality, process predictability throu...