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Accredited Registrars

An accredited registrar is an entity that offers domain name registration services to registrants of a generic top-level domain (gTLD) with direct access to the gTLD registries.

Whois Service Level Agreement (SLA)

The 2013 Registrar Accreditation Agreement (RAA) requires ICANN-accredited registrars to provide Registration Data Directory Services (RDDS or Whois) at specified levels of availability, response time and update time. Additional details are in the Whois Service Level Agreement (SLA) Matrix.

These requirements only apply to registrars under the 2013 RAA. Registrars still under the 2001 or 2009 RAA do not have this requirement.

To determine which RAA version applies to a registrar, visit the ICANN-Accredited Registrars page, which lists the RAA version for every registrar.

If you have a complaint regarding a registrar failing to comply with the Whois SLA, please submit a Whois Service Complaint Form.