ICANN Publishes First Complaints Office Semi-Annual Report

7 March 2018

LOS ANGELES – 7 March 2018 – Today, the Internet Corporation for Assigned Names and Numbers (ICANN) published its first Complaints Office Semi-Annual Report, for the period of 15 March 2017 – 31 December 2017.

View the ICANN Complaints Office Semi-Annual Report [PDF, 318 KB].

Since the Complaints Office started receiving submissions in May 2017, it has received many complaints that have led to opportunities for the org to research, analyze and improve upon its work, all in a transparent manner. This report describes key activities and metrics for the reporting period, observations and recommendations from the Complaints Officer, and it provides a look ahead at the next six months.


ICANN's mission is to help ensure a stable, secure, and unified global Internet. To reach another person on the Internet, you need to type an address – a name or a number – into your computer or other device. That address must be unique so computers know where to find each other. ICANN helps coordinate and support these unique identifiers across the world. ICANN was formed in 1998 as a not-for-profit public-benefit corporation with a community of participants from all over the world.