Public Comment is a vital part of our multistakeholder model. It provides a mechanism for stakeholders to have their opinions and recommendations formally and publicly documented. It is an opportunity for the ICANN community to effect change and improve policies and operations.
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The draft pretends to reflects efforts and a commendable commitment toward advancing Universal Acceptance (UA). However, it is important to state, with clarity and responsibility, that the framework does not fully address the realities of the current stage of UA adoption. At this point in time, the challenge facing UA is no longer one of awareness or education which ICANN org thinks and pushes always. Over the past decade, the global Internet community has been sufficiently sensitized to the importance of UA. The remaining barriers are structural in nature linked to implementation priorities, economic incentives, and the absence of enforceable obligations. Continuing to emphasize advocacy and voluntary alignment, without addressing these structural dimensions, will inevitably limit the effectiveness of this initiative. Thus there is a need to elevate UA from a promotional initiative to a policy-driven requirement. The current governance model does not reflect the strategic importance of UA. A temporary working group, without formal authority or long-term accountability, is not sufficient to drive global change. There is a clear need to transition toward a standing, CEO-led UA Expert Council with defined objectives, measurable outcomes, and a multi-year implementation roadmap. Accountability at the highest level is essential if UA is to move from intention to execution.
The depth of implementation challenges appears to be underestimated, UA-related issues are deeply embedded within legacy systems, validation processes, email infrastructure, hosting environments, and application ecosystems. These are systemic challenges that require coordinated technical and operational intervention. Addressing them requires more than awareness it requires structured incentives, technical alignment, and sustained commitment across the ecosystem.
The document appropriately recognizes the role of governments and the public sector; however, this role must be strengthened and operationalized. ICANN, in close coordination with this expert group must approach the Governmental Advisory Committee (GAC), jointly take the lead in developing standardized UA procurement guidelines that can be adopted by national governments. UA readiness must become a foundational requirement for digital public infrastructure and e-government systems. Without such policy-driven demand, adoption will remain fragmented and inconsistent.
The framework does not sufficiently align with the evolving realities of technology development. The global software development landscape is undergoing a profound transformation with the rise of AI-assisted development and large language model driven environments. UA adoption can be significantly accelerated if these technologies are leveraged effectively. Embedding UA compliance mechanisms within AI-driven development tools will enable scalable and sustainable adoption. This strategic shift is not reflected in the current document and should be considered essential.
Most importantly, there is a notable gap in community engagement and transparency concerning the UA Expert Working Group. Since the establishment of this group, there has been no meaningful or structured opportunity for the broader ICANN community to engage directly with its full UA expert group members. During past ICANN meetings, updates have largely been presented by ICANN staff or limited to co-chairs. This approach does not reflect the spirit of inclusive, multi-stakeholder engagement that ICANN stands for, Staf or co-chair failed to meet community expectations in terms or planning the sessions and sharing the information with community. Resulting all sessions made more confusions instead of leaving any impact.
It is both surprising and concerning that no open dialogue has been facilitated where all members of the UA Expert Group interact directly with the community. The absence of such engagement raises important questions regarding transparency, inclusiveness, and the collective ownership of this work. Furthermore, the apparent reliance on virtual interactions, without evidence of dedicated in-person expert workshops, raises concerns about the depth and rigor of the deliberation process. For an initiative of this importance, it would have been expected that ICANN would facilitate structured, in-person engagements among expert members to ensure thorough discussion, alignment, and quality outcomes. The perception that this work has largely progressed without broad-based expert interaction or meaningful community dialogue risks undermining confidence in the process. If UA is to be treated as a global priority, it must be approached with the seriousness, openness, and rigor that such a priority demands.
So UA must be recognized as a foundational pillar of digital inclusion. It is not merely a technical enhancement or best practice. It is a prerequisite for enabling a multilingual, inclusive Internet. Governments transitioning toward digital-first or digital-only service delivery must ensure UA compliance across all systems, while maintaining appropriate safeguards to prevent exclusion during transition periods.
In conclusion, while the framework is directionally aligned with the broader objectives of UA, it requires a more decisive shift toward policy-driven implementation, institutional accountability, technological alignment, and meaningful community engagement. Without these elements, the progress of UA will remain limited despite widespread acknowledgment of its importance.
While the intent of advancing Universal Acceptance (UA) is acknowledged and supported, the current framework falls short in addressing the real barriers to adoption. The continued reliance on awareness, advocacy, and voluntary alignment reflects an outdated approach that has already proven insufficient over the past decade.
UA is no longer an issue of understanding—it is an issue of execution. Without enforceable mechanisms, clear accountability, and measurable obligations, progress will remain incremental and fragmented.
ICANN must move decisively from a promotion-led model to an accountability-driven model. This requires embedding UA as a mandatory requirement within government procurement frameworks, particularly for digital public infrastructure and e-governance systems. Such policy-driven demand is essential to create real market alignment.
At the same time, governance must be strengthened. A temporary working group structure is not adequate for a global priority of this scale. A permanent, CEO-led UA Expert Council with defined targets, timelines, and transparent reporting is necessary to ensure sustained progress and ownership.
The framework must also align with current technological realities. AI-assisted development is now central to software creation, and UA adoption can be significantly accelerated by integrating compliance into these ecosystems. This shift is critical and cannot be deferred.
Equally important is the need for transparency and meaningful community engagement. The absence of direct interaction between the full UA Expert Group and the broader ICANN community undermines the multi-stakeholder model and raises concerns about inclusiveness and process rigor.
In its current form, the framework is not sufficient to deliver UA at scale. A more decisive, structured, and accountable approach is required to ensure that UA evolves from a stated objective into a universally implemented standard. Galila A