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Advisory Concerning Posting of Registrar Fees for Restoring Deleted Domain Names

On 17 May 2018 the ICANN Board adopted a Temporary Specification for gTLD Registration Data. This page is under review and will be updated to address the Temporary Specification.


Updated 8 December 2011

Purpose

The purpose of this advisory is to clarify a provision of the Expired Domain Deletion Policy (EDDP), a Consensus Policy adopted by ICANN's Board of Directors on 21 September 2004 (see http://www.icann.org/en/registrars/eddp.htm). The EDDP is incorporated into ICANN's Registrar Accreditation Agreements (RAA) at section 3.7.5 (http://www.icann.org/en/registrars/ra-agreement-21may09-en.htm#3.7.5). This advisory focuses on the requirement that an accredited registrar's website must clearly display both the registrar's "deletion and auto-renewal policies" and "any fee charged for the recovery of a domain name during the Redemption Grace Period."

Redemption Grace Period

The Redemption Grace Period (RGP) is an optional service offered by some registries and registrars. Its implementation is different in different gTLDs. When a deleted domain name enters the RGP, it will not be included in the zone file (i.e., the domain name will not resolve - no web traffic or e-mails will reach the domain). Unless restored, the domain name will be held in the RGP for 30 calendar days. At the conclusion of that RGP (and a brief pending-delete period), the domain name will be returned to the pool of domain names available for registration.

Informing Registered Name Holders of Actual Fee(s)

To recover a domain name that has entered the RGP, the registrar must pay a fee to the registry. Registrars typically recover this fee through a charge to the Registered Name Holder requesting the redemption. ICANN's Contractual Compliance department is working with registrars to promote compliance with RAA section 3.7.5 and the rest of the RAA. Through its compliance efforts, ICANN has noted that some registrars are not in compliance with their obligations under the EDDP and RAA because their websites either: (1) do not mention fees for recovering domain names in RGP; or (2) mention that there are fees for recovery of domain names in RGP but do not specify what those fees are.

In accordance with Section 3.7.5.6 of the RAA, registrars are obligated to post the actual amounts of any fee(s) that a Registered Name Holder will have to pay if it wishes to recover a domain name that has entered the RGP. In cases where a registrar offers differential pricing for Registered Name Holders, the fee(s) posted must at least indicate the maximum amount a Registered Name Holder might have to pay for the recovery of a domain name that has entered the RGP. A registrar is therefore in breach if it charges any fee for recovery of domain names in RGP if the fee has not been posted in accordance with the RAA.

The RAA does not specify exactly where on the registrar's website the information on registrar deletion policies and restore fees must be posted, just that the information "must be clearly displayed on the website" and that it must be posted "both at the time of registration and in a clear place on its website …" (RAA sections 3.7.5.5 and 3.7.5.6). Registrars may exercise reasonable discretion in deciding where to post this information. Customers might reasonably expect to find such information in the sections of registrar websites that deal with issues such as customer care, FAQs, pricing, and domain registration and renewal policies.

Contact

If you have questions or a dispute concerning the Expired Domain Deletion Policy, please contact your registrar or ICANN's Contractual Compliance department at compliance@icann.org.

If you do not know who your registrar is, you can look it up using a WHOIS search for your domain name here: http://www.internic.net/whois.html. The results of the WHOIS search will contain the name of the registrar and the contact details. If you know who your registrar is and need to find out how to contact them, you can find that information at http://www.icann.org/en/registrars/accredited-list.html.

If you believe your registrar is non-compliant with the Expired Domain Deletion Policy, you may submit a report via the Registrar Problem Report Form.

About ICANN

To reach another person on the Internet you have to type an address into your computer—a name or a number. That address has to be unique so computers know where to find each other. ICANN coordinates these unique identifiers across the world. Without that coordination we wouldn't have one global Internet. ICANN was formed in 1998. It is a not-for-profit public-benefit corporation with participants from all over the world dedicated to keeping the Internet secure, stable and interoperable. It promotes competition and develops policy on the Internet's unique identifiers. ICANN doesn't control content on the Internet. It cannot stop spam and it doesn't deal with access to the Internet. But through its coordination role of the Internet's naming system, it does have an important impact on the expansion and evolution of the Internet.

For more information please visit: www.icann.org

Domain Name System
Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as""icann.org"" is not an IDN."