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Jeanne Gregg

Sr. Director, Service Delivery, Support & Vendor Management

United States of America

Biography

Jeanne leads the Global Domains and Strategy's Service Delivery, Global Support and Vendor Management teams. She also leads Work Stream 4 (Operationalization) of the new gTLD Program Next Round Implementation, involving the design and implementation of new processes and services, the development of procedures, and the hiring and training of staff in preparation for moving to the Application Processing and Ongoing Operations phases of the Next Round.

Prior to this role, Jeanne served as Director, Service Delivery overseeing the processing of registrar accreditation applications, and service requests from gTLD registry operators and ICANN-accredited registrars to facilitate the ability for contracted parties to meet obligations of their agreements, request changes and update agreements accordingly.

Jeanne joined the ICANN organization in February 2016. Prior to working at ICANN org, Jeanne was Director of Operations at Civica Software, a provider of web design and development services for local governments and special districts in the United States.

Jeanne is fluent in English and German and conversational in French.

Domain Name System

Internationalized Domain Name ,IDN,"IDNs are domain names that include characters used in the local representation of languages that are not written with the twenty-six letters of the basic Latin alphabet ""a-z"". An IDN can contain Latin letters with diacritical marks, as required by many European languages, or may consist of characters from non-Latin scripts such as Arabic or Chinese. Many languages also use other types of digits than the European ""0-9"". The basic Latin alphabet together with the European-Arabic digits are, for the purpose of domain names, termed ""ASCII characters"" (ASCII = American Standard Code for Information Interchange). These are also included in the broader range of ""Unicode characters"" that provides the basis for IDNs. The ""hostname rule"" requires that all domain names of the type under consideration here are stored in the DNS using only the ASCII characters listed above, with the one further addition of the hyphen ""-"". The Unicode form of an IDN therefore requires special encoding before it is entered into the DNS. The following terminology is used when distinguishing between these forms: A domain name consists of a series of ""labels"" (separated by ""dots""). The ASCII form of an IDN label is termed an ""A-label"". All operations defined in the DNS protocol use A-labels exclusively. The Unicode form, which a user expects to be displayed, is termed a ""U-label"". The difference may be illustrated with the Hindi word for ""test"" — परीका — appearing here as a U-label would (in the Devanagari script). A special form of ""ASCII compatible encoding"" (abbreviated ACE) is applied to this to produce the corresponding A-label: xn--11b5bs1di. A domain name that only includes ASCII letters, digits, and hyphens is termed an ""LDH label"". Although the definitions of A-labels and LDH-labels overlap, a name consisting exclusively of LDH labels, such as""icann.org"" is not an IDN."