Before joining ICANN as the IANA Continuous Improvement Manager for the IANA department, Marilia was an Operations Manager for the Americas Region at International SOS. She recently helped build up the company&amp;#39;s Brazilian operations in Rio de Janeiro, where she led a team who coordinated health and security matters during both FIFA Confederations Cup and FIFA World Cup. In her current role as Manager, Continuous Improvement, Marilia is responsible for analyzing areas for departmental improvement of processes and procedures and implement programs to improve operations and customer service. In addition, she manages support staff for annual service audits. Currently pursuing the PMP Certification at California State University, she also holds a Bachelor of Arts in Journalism from Universidade Presbiteriana Mackenzie in Sao Paulo, Brazil where she worked as a Public Relations professional supporting clients in the technology, non profit and consulting industries such as Intel, Business Software Alliance, VeriSign and McKinsey. Marilia was born in Brazil and grew up in Los Angeles, Sao Paulo, Washington DC and Philadelphia.