What the Ombudsman Can Do For You
This is a page with practical directions as to how the Ombudsman can help you with your problem, and to help you decide if the Ombudsman can help you. The Ombudsman is given some specific powers to look at problems. There are some things that the Ombudsman cannot investigate, but sometimes the Ombudsman can facilitate some resolution, by discussion or mediation.
The ICANN Ombudsman is independent, impartial and neutral. The Ombudsman's function is to act as an informal dispute resolution office for the ICANN community, who may wish to lodge a complaint about ICANN staff, board or problems in supporting organizations. The purpose of the office is to ensure that the members of the ICANN community have been treated fairly. The Ombudsman is impartial and will attempt to resolve complaints about unfair treatment, using techniques like mediation, shuttle diplomacy and if needed, formal investigation. The Ombudsman is not an advocate for you, but will investigate without taking sides in a dispute. The process is informal, and flexible.
Complaints to the ombudsman are completely confidential. The fact that you have made a complaint is never disclosed unless you expressly waive confidentiality. This is very important for those who are concerned about an imbalance of power and consequences if a complaint is made.
The ICANN Ombudsman has jurisdiction over complaints which arise from things which happen in the community
The Ombudsman cannot make, change or set aside a policy, administrative or Board decision, act, or omission, but may investigate these events, and to use ADR technique to resolve them and make recommendations as to changes.
The Ombudsman cannot investigate issues between a domain name registrar and a domain name owner, nor can the office help with website content or spam or malware. However the Ombudsman will try to find the best place to help with these issues and refer the visitor.
Examples of Ways the Ombudsman May Help
- Problems with diversity issue
- Delays within ICANN and the community
- Problems with unfair procedure in ICANN and the community
- Finding documents within ICANN
- Concerns about privacy
- New gTLD applications and process
Learn more about the Office of the Ombudsman by viewing this flyer.
Learn the Updated Expected Standards of Behavior by reading through the infographic. Everyone who takes part in the ICANN multistakeholder process, including Board, staff, and those involved in Supporting Organization and Advisory Committee councils should review this document by clicking the link above.
Contact the Ombudsman at email@example.com or firstname.lastname@example.org or on the Complaint Page by completing the form at https://www.icann.org/forms/ombudsmen/complaints/new
Blog Entries from the Ombudsman
ICANN Ombudsman Herb Waye
I took office last week and on my first day as ICANN Ombudsman spent the day working with ICANN LA staff.
I would like to sent a big shout out to the ICANN LA staff for all their assistance; technical, administrative, and operational. You got me up and running with social media, you worked with me on budgetary/financial issues, you helped me over technical IT hurdles and you mostly made me feel...