There are two common ways people react to confrontation. One way is taking a noble, ethical, or diplomatic course or response, especially in response to negativity or ill treatment – choosing the course of action which is the least likely to harm or upset other people....

I'm writing this blog because I received a complaint that has since been resolved with an apology. The complaint bothered me because it involved historic events that took place before most of us were born. I will not go into details, but it did involve: a) behavior that...

Last month, the ICANN organization officially launched its Complaints Office, which serves a complimentary role to ICANN’s existing complaints processes, such as Contractual Compliance, Request for Reconsideration and the Ombudsman. However, we have noticed some confusion...

The ICANN Board unanimous passed a resolution at ICANN58, effectively putting into place the new ICANN Community Anti-Harassment Policy that not only supports ICANN’s Expected Standards of Behavior, but now gives community members recourse if they identify or are victims...

Anybody who has volunteered to coach an amateur or school team knows what it is like to have the crowd scream insults or profanity at them. The attack comes across without fail as a personal attack; one of bullying and intimidation of the volunteer coach. The fact the...

I took office last week and on my first day as ICANN Ombudsman spent the day working with ICANN LA staff. I would like to sent a big shout out to the ICANN LA staff for all their assistance; technical, administrative, and operational. You got me up and running with social...