Generic Top-Level Domain (gTLD) Registry Agreements
Unsponsored TLD Agreement: Appendix D (.pro)
Registry Operator shall use commercially reasonable efforts to provide Registry Services at the levels set forth herein for the Registry TLD. The performance specifications, defined below, provide a means to measure Registry Operator's delivery of the Registry Services (as defined in the Registry Agreement) and, when applicable, allow for calculation of the SLA Credit payable to Registrar pursuant to Appendix E of the Registry Agreement.
The following is the set of registry system Services for which availability and performance (including update times) requirements are established. Services shall meet the performance and availability requirements as listed herein. These availability and performance requirements set forth the Registry Operator's obligations directly to ICANN under Subsection 3.3 of the Registry Agreement.
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