On 11 August 2022, the Generic Names Supporting Organization (GNSO) Council requested that ICANN's Contractual Compliance team (Compliance) provide an update and analysis of complaints received in relation to our review of the Expired Domain Deletion Policy (EDDP) and the Expired Registration Recovery Policy (ERRP). This blog provides details of our response to the GNSO Council's request.
Compliance maintains and publishes data on complaints received, as well as related enforcement actions to identify and track trends. This information helps inform community discussions. Based on this data and our own observations resulting from the enforcement of the EDDP and ERRP, we prepared a report on enforcement of these two consensus policies.
This report provides metrics on the complaints received relating to domain name renewal obligations from 1 August 2013 through 31 August 2022. We provide more detailed metrics for the period September 2020 – August 2022 due to improvements we have made in our complaint processing system capabilities. Specifically, and more recently, through our enhanced reporting project, we have begun to capture more granular data on the issues raised within complaints and obligations enforced under these and other policies and agreements.
In addition, our report prepared in response to the GNSO request provides a description of observations garnered from the enforcement of the EDDP and ERRP. Examples include:
- Ambiguities in the text of the provisions that create confusion for registrants; and
- Common areas of non-compliance that relate to resellers' failure to perform certain renewal obligations and the display of deletion and auto-renewal policies on registrars' websites.
The ICANN Contractual Compliance's full report can be found here.