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ICANN 调查专员发布了其 2009 年年度报告 ， 总结了在过去 12 个月中作为机构的独立官员在其岗位上所监管的争议解决工作。

该报告对调查专员办公室的运营及其如何帮助个人和机构无需依靠更正式的机制（如法院）解决争端进行了盘点。

报告的重点包括：

• 对收到的 96 件受理案件和 31 件投诉或求助事件的总结
• 对 ICANN 理事会应采取的行动的建议
• 有关外展和培训活动的详细说明
• 关于文明在线通信的声明
• 对五项调查标准的评估和建议部分
• 2008–2009 年度调查专员活动统计
• 有关调查专员如何通过处理持续投诉为 ICANN 节省经费和人工的案例研究和说明
• 第一个五年运营回顾

“ 我的办公室通过向与 ICANN 存在分歧的机构群体成员提供非公开、保密、免费且及时的专业争端解决方案 ， 而成为一座重要桥梁 ”， 调查专员 Frank Fowlie 说道。

调查专员是 ICANN 独立、公正和中立的官员。调查专员办公室是为任何机构群体成员提供的一个非诉讼争议解决场所 ， 受理对工作人员、理事会决议、行动或不作为的投诉。

本年度报告使用英文、阿拉伯文、中文、法文、德文和西班牙文发布。本报告的发布地址为 ： http://www.icann.org/ombudsman/documents/annual-report-2009-24sep09-zh.pdf [PDF, 3,080 K]

有关调查专员及其工作和职责的更多详细信息 ， 请在线参阅 ：

http://icann.org/ombudsman/

相关链接 ：

调查专员 2008 年年度报告 ： http://www.icann.org/ombudsman/documents/annual-report-2008-chinese-13oct08.pdf [PDF, 2,970 K]

调查专员网页 ： http://icann.org/ombudsman/

调查专员博客 ： https://omblog.icann.org/