Onsite Registry Services Proposal


September 27th, 2000

 

 

VeriSign Global Registry Service’s proposal, which follows, contains information and data that are privileged and/or confidential to VeriSign Global Registry.  This information and data are not made available for public review and are submitted voluntarily to DTEC & MFZA only for purposes of review and evaluation in connection with this proposal.  No other use of the information and data contained herein is permitted without the express written permission of VeriSign Global Registry.  Information and data contained herein is protected by the Virginia Trade Secrets Act, as codified, and any improper use, distribution, or reproduction is specifically prohibited.  No license of any kind whatsoever is granted to any third party to use the information and data contained herein unless a written agreement exists between VeriSign Global Registry and the third party that desires access to the information and data.  Under no condition should the information and data contained herein be provided in any manner.

 

Contents. iii

1     Introduction.. 1-7
1.1
       Overview.. 1-7

1.2
       Purpose. 1-7

1.3
       Objectives. 1-7

1.4
       Terms and Definitions. 1-8

2
     Background.. 2-9

2.1
       VeriSign Global Registry History. 2-9

2.2
       Service Overview.. 2-10

2.2.1
       Onsite Registry Services. 2-10

2.2.2
       Virtual Registry Services. 2-10

2.2.3
       Shared Registry System.. 2-11

3     DTEC & MFZA Technical Solution.. 3-12
3.1
       Introduction. 3-12

3.2
       Scope. 3-12

3.3
       Registry Requirements. 3-13

3.3.1
       Availability. 3-13

3.3.2
       Maintainability. 3-14

3.3.3
       Scalability. 3-14

3.3.4
       Accuracy. 3-14

3.3.5
       Utility. 3-14

3.3.6
       Security. 3-15

3.3.7
       Personnel 3-15

3.4
       Proposal Requirements. 3-15

3.5
       Assumptions. 3-16

3.6
       Registry Functionality. 3-16

3.7
       Architecture. 3-17

3.7.1
       Hardware. 3-18

3.7.2
       Network. 3-20

3.7.3
       Shared Registration System.. 3-21

4     Facilities Requirements. 4-23
4.1
       Physical Site Guidelines. 4-23

5     Support Services. 5-24
5.1
       VeriSign Global Registry Services. 5-24

5.1.1
       Deployment Services. 5-24

5.1.2
       Systems Monitoring. 5-24

5.1.3
       Archives. 5-25

5.1.4
       Business Continuity / Disaster Recovery. 5-25

5.1.5
       Problem Management 5-26

5.1.6
       Change Management 5-26

5.2
       Registry Customer Services. 5-27

5.3
       DTEC & MFZA Operations. 5-27

5.3.1
       Systems Monitoring. 5-27

5.3.2
       Backup & Restore. 5-28

5.3.3
       Systems Monitoring. 5-28

5.4
       DTEC & MFZA Customer Services. 5-28

5.4.1
       Registry CSR Tool 5-29

5.4.2
       Registry Reports. 5-29

5.5
       Finance. 5-30

6     Onsite Registry Staffing.. 6-31
6.1
       Operations. 6-31

6.2
       Customer Services. 6-32

6.3
       Customer Affairs. 6-32

7     Optional Services. 7-33
7.1
       Virtual Registry Support. 7-33

7.2
       GTLD Support. 7-33

8     Financial and Business Terms. 8-34
8.1
       Financial Terms. 8-34

8.1.1
       Pricing. 8-34

8.1.2
       Service Description. 8-34

8.2
       Business Terms. 8-36

8.2.1
       General 8-36

8.2.2
       Payment 8-36

8.3
       Benefits. 8-36

List of Figures

 

Figure 1  Sample DTEC & MFZA Registry Architecture. 3-19


1               Introduction

VeriSign Global Registry Services, by virtue of their unique experience with the core workings of the Internet, is proposing to develop a working relationship with Dubai Technology, Electronic Commerce and Media Free Zone Authority (DTEC & MFZA) to deploy an onsite registry infrastructure and provide critical monitoring and management services. 

The purpose of this proposal is to show how VeriSign Global Registry and DTEC & MFZA can work together to furnish DTEC & MFZA a registry infrastructure capable of providing registry services for a new TLD. Once in place, DTEC & MFZA will have a scalable architecture capable of supporting the growth anticipated in the new TLD.  The architecture and processes provided as a result of this proposal will position DTEC & MFZA as a premier provider of TLD and/or ccTLD registry services. 

An ancillary goal of this proposal is to provide DTEC & MFZA the foundation from which to develop a winning proposal to the Internet Corporation for Assigned Names and Numbers (ICANN) for hosting a new TLD.  As the Internet’s leading registry, VeriSign Global Registry has unparalleled experience and knowledge in registry infrastructure and operations.  By teaming with VeriSign Global Registry, DTEC & MFZA will be assured of a technical and service solution second to none.

VeriSign Global Registry wants the opportunity to apply to DTEC & MFZA the knowledge and expertise gained from over seven years of building and operating the heart of the Internet.  VeriSign Global Registry would design and support DTEC & MFZA in building a comprehensive registry infrastructure that would allow DTEC & MFZA to provide registry services for a new TLD.  This proposal presents VeriSign Global Registry’s proposed technical and service solution to DTEC & MFZA, and explains how it would be implemented.

Domain Name System (DNS).  A distributed database of information that is used to translate domain names (which are easy for humans to remember and use) into Internet Protocol numbers, which are what computers need to find each other on the Internet. People working on computers around the globe maintain their specific portion of this database, and the data held in each portion of the database is made available to all computers and users on the Internet. The DNS comprises computers, data files, software, and people working