Contractual Compliance Monthly Update | February 2013
Table of Contents 1
General Update
Focused Effort to launch the Consolidated Complaint Management System
Improving the user experience and moving to a single complaint management solution for all contractual compliance complaint types has been and will continue to be the focus over the next few months.
Improving The User Experience
Over the next few weeks the user, also referred to as complaint reporter, will see improvements to filing complaints. Eventually, the current links listed below will be replaced by one link for a one-stop complaint submittal landing webpage.
General complaints http://reports.internic.net/cgi/registrars/problem-report.cgi
WHOIS complaints http://wdprs.internic.net/
UDRP complaints http://www.internic.net/UDRPIntakeReportSystem.html
The user experience will begin at the complaint landing page pictured below. The three columns will ease navigation to explanations and the complaint submittal form:
- "Help With" lists complaint topics
- "Learn More" provides links to definitions, FAQ explanations or glossary
- "Take Action" provides links to lookup data or the complaint submittal form
The user will be kept informed during the complaint process. Communication will consist of clarification, acceptance or rejection emails and a closure status email of the complaint. The closure status email will also include an invitation asking the user to complete a five-question feedback survey. Registrars will also receive closure emails with the survey link when the complaint is resolved.
Single Complaint Management Solution
As previously communicated, the Whois Data Problem Report System (WDPRS) is scheduled first to migrate to the new and enhanced system. Enforcement Process was also added in this phase to complete the automation from prevention through enforcement. The phased rollout, by complaint type, will launch in mid-March and over the following few weeks.
ICANN thanks the three pilot registrars, Blacknight Internet Solutions, eNom and GoDaddy, for their time and effort to test this first migration to the new system.
The beginning of the end of the 2011-2013 Three Year Plan
This effort is aligned to the ICANN commitment to strengthen the Contractual Compliance program and operations. Once all complaint types are migrated to one platform, ICANN will provide additional performance metrics and improved reporting.
Audit Program Update
ICANN held two outreach sessions in February for the Year One Audit Program. The sessions reviewed the overall survey results with both Registrars and Registries in attendance. The survey was titled, "Request For Information (RFI) Phase – Audit Program Year One Continuous Improvement Survey" and was completed by over one-third of all contracted parties audited in Year One. The feedback received on the following areas for improvements - Process, Communication and Tool - has been captured and will be reflected in the Year Two Audit Program.
The ICANN Contractual Compliance Audit Program, in the Audit Phase since 7 January 2013, is focused on document reviews and on generating individual Audit Report to each participant.
An Audit Report will be sent to each Year One Audit participant starting in March 2013. The report will either highlight a "No Deficiencies" audit report, which will require no further action, or "Deficiencies" audit report, which will require further action (including an action plan with expected dates of remediation and/or evidence to immediately cure the issue).
Year-1 Audit Program Milestone Dates | |||||||
Request for Info | Audit Phase | Reporting Phase | Remediation | ||||
1st Notice |
2nd Notice |
3rd Notice |
Begin | End | Begin | End | |
26 Nov. 2012 | 17 Dec. 2012 | 28 Dec. 2012 | 7 Jan. 2013 | 12 Apr. 2013 | 15 April 2013 | 19 April 2013 | 22 April 2013 |
Please refer to http://www.icann.org/en/resources/compliance/audits to learn more about this program.
Complaints Handling and Enforcement Summary
ENFORCEMENT ACTIVITY for FEBRUARY 2013 | |||||
SENT DATE | DUE DATE | REGISTRAR | NOTICE TYPE | STATUS | FAILURE NOTICE BASIS |
5-Feb-13 | 26-Feb-13 | Black Ice Domains, Inc. | Breach | Data and Documents under Review by ICANN | Provide documents within 15 days (RAA 5.9.2) |
11-Feb-13 | Lime Labs LLC | Termination | Respond to audits (RAA 3.14) | ||
Maintain and provide communication records (RAA 3.4.2/3) | |||||
11-Feb-13 | Central Registrar, Inc. DBA Domainmonger.com | Termination | Respond to audits (RAA 3.14) | ||
Maintain and provide communication records (RAA 3.4.2/3) | |||||
Pay accreditation fees (RAA 3.9) | |||||
11-Feb-13 | R. Lee Chambers Company LLC dba DomainsToBeSeen.com | Termination | Maintain and provide communication records (RAA 3.4.2/3) | ||
20-Feb-13 | Bargin Register, Inc. | Termination | Maintain and provide communication records (RAA 3.4.2/3) | ||
28-Feb-13 | Power Brand Center Corp. | Termination | Pay accreditation fees (RAA 3.9) | ||
ENFORCEMENT UPDATES from PRIOR MONTHS | |||||
11-Jan-13 | 1-Feb-13 | Power Brand Center Corp. | Breach | Cured | Respond to audits (RAA 3.14) |
Cured | Maintain and provide communication records (RAA 3.4.2/3) | ||||
Escalated to termination | Pay accreditation fees (RAA 3.9) | ||||
11-Jan-13 | 1-Feb-13 | Homestead Limited d/b/a Namevault.com | Breach | Cured | Maintain and provide communication records (RAA 3.4.2/3) |
11-Jan-13 | 1-Feb-13 | Lime Labs LLC | Breach | Escalated to termination | Respond to audits (RAA 3.14) |
Maintain and provide communication records (RAA 3.4.2/3) | |||||
11-Jan-13 | 1-Feb-13 | Central Registrar, Inc d/b/a Domainmonger.com | Breach | Escalated to termination | Respond to audits (RAA 3.14) |
Maintain and provide communication records (RAA 3.4.2/3) | |||||
Pay accreditation fees (RAA 3.9) | |||||
11-Jan-13 | 1-Feb-13 | Cheapies.com Inc. | Breach | Cured | Respond to audits (RAA 3.14) |
Maintain and provide communication records (RAA 3.4.2/3) | |||||
Pay accreditation fees (RAA 3.9) | |||||
11-Jan-13 | 1-Feb-13 | R. Lee Chambers Company LLC d/b/a DomainsToBeSeen.com | Breach | Escalated to termination | Maintain and provide communication records (RAA 3.4.2/3) |
18-Jan-13 | 8-Feb-13 | Cheapies.com Inc. | Breach | Data and Documents under Review by ICANN | Provide communication records (RAA 3.4.3) |
Provide a reasonable opportunity to unlock the domain name (IRTP 3) | |||||
Provide AuthInfo code (IRTP 5) | |||||
19-Nov-12 | 12-Dec-12 | Bargin Register, Inc | Breach | Escalated to termination | Maintain and provide registration records (RAA 3.4.2/3) |
Cured | Pay accreditation fees (RAA 3.9) | ||||
Additional concern-failure to respond to UDRP verification requests |
Please refer to http://www.icann.org/en/resources/compliance/notices for up-to-date information.
1 This update is provided for information purposes only. Please do not rely on the information contained within this update to make conclusions or business decisions.