The "Transparency & Accountability" webpage contains an overview of ICANN's accountability and transparency frameworks and mechanisms, as well as status reports on recent accountability and transparency efforts. ICANN's commitment to transparency and accountability is emphasized in its foundational documents, such as its Bylaws, and delineated in the "Accountability and Transparency Frameworks and Principles" adopted by ICANN's Board in 2008. Our commitment also is regularly reinforced in ICANN's strategic and operational plans and in targeted efforts to periodically review and improve ICANN's structures and processes.
In order to reinforce its transparency and accountability mechanisms, ICANN has established processes for reconsideration and independent review of ICANN actions. ICANN has also established the Office of the Ombudsman to evaluate and where possible resolve complaints about unfair or inappropriate treatment by ICANN.
For more information about ICANN's Ombudsman, please visit http://www.icann.org/ombudsman/.
If you have a dispute you want the Ombudsman to investigate, or to contact the Ombudsman, please visit http://www.icann.org/ombudsman/contact.htm.
A suggested Reconsideration Request form, an explanatory timeline for the Reconsideration Process and Reconsideration Request documents are available here.
ICANN's Board Governance Committee is responsible to receiving requests from any person or entity that has been materially affected by any ICANN staff action or inaction if such affected person or entity believes the action contradicts established ICANN policies, or by actions or inactions of the Board that such affected person or entity believes has been taken without consideration of material information. Note: this is a brief summary of the relevant Bylaws provisions. For more information about ICANN's reconsideration process, please visit http://www.icann.org/en/about/governance/bylaws#IV and http://www.icann.org/en/groups/board/governance.
In addition to the Office of the Ombudsman and its reconsideration process, ICANN has also established a separate process for independent third-party review of Board actions alleged by an affected party to be inconsistent with ICANN's Articles of Incorporation or Bylaws. For additional information about the independent review process, please refer to ICANN Bylaws Article IV, Section 3. The Bylaws provide that requests for independent review will be referred to an Independent Review Panel ("IRP"). ICANN has designated the International Centre for Dispute Resolution to operate the independent review process. To initiate a request for Independent Review, please complete the ICDR form which can be found here [PDF, 146 KB]. ICDR will then contact you to discuss the process in more detail. For more information on the ICDR's International Arbitration rules and procedures, click here. Details of the supplemental rules for the ICANN process can be found here [DOCX, 30 KB]. IRP documents can be found here.
The Cooperative Engagement Process for requests for independent review is available here [PDF, 49 KB].
Answers to recurring questions regarding the IRP are located here.