- ATRT Part 24 Ombudsman Report [PDF, 430 KB]
- Ombudsman Evaluation Seminar [PDF, 678 KB]
- Value Statement [PDF, 11 KB]
- Results Based Management and Accountability Framework (RMAF)
- Evaluation Papers
- Statistical Comparison [PDF, 35 KB]
- Independent Review of Statistical Comparison [PDF, 107 KB]
- Client Survey Results (August 2006) [PDF, 1 MB]
- Third Party Review of Client Survey Results [PDF, 176 KB]
- Literature Base Review July 2006 [PDF, 174 KB]
- Independent Review of Literature Based Evaluation [PDF, 148 KB]
- Statistical Comparison [PDF, 35 KB]
- Analytical Tools [PDF, 74 KB]
- 50 Questions for Self-Evaluation [PDF, 27 KB]
- A Practitioner's Guide to Evaluating Ombudsman Offices [PDF, 2.9 MB]
- A Blueprint for the Evaluation of an Ombudsman's Office: A Case Study of the ICANN Office of the Ombudsman -
Doctoral Dissertation, La Trobe University, School of Law [PDF, 2.5 MB]