- Ombudsman Evaluation Seminar
- Value Statement
- Results Based Management and Accountability Framework (RMAF)
- Evaluation Papers
- Analytical Tools [PDF, 77K]
- 50 Questions for Self-Evaluation
- A Practitioner's Guide to Evaluating Ombudsman Offices [PDF, 2,920 K]
- A Blueprint for the Evaluation of an Ombudsman's Office: A Case Study of the ICANN Office of the Ombudsman -
Doctoral Dissertation, La Trobe University, School of Law [PDF, 2,490 K]