Internet Corporation for Assigned Names and Numbers

ICANN Ombudsman

Welcome to the home page of the ICANN Ombudsman!

Office of the ICANN Ombudsman: Creating Dialogue. Affirming Fairness.

What is an Ombudsman?

An ombudsman (conventional English plural: ombudsmen) is a person who acts as a trusted intermediary between an organization and some internal or external constituency while representing not only but mostly the broad scope of constituent interests. An indigenous Danish, Norwegian, and Swedish term, Ombudsman is etymologically rooted in the Old Norse word umboðsmaðr, essentially meaning "representative". An ombudsman is an official, usually appointed by the government or by parliament, who is charged with representing the interests of the public by investigating and addressing complaints reported by individual citizens. Modern variations of this term include "ombuds", "ombudsperson", or "ombudswoman". (Thanks to Wikipedia)

What is the ICANN Ombudsman and what does he do for you?

  • He is independent, impartial, and neutral;
  • A reviewer of facts;
  • An investigator of complaints about unfairness;
  • An ADR practitioner

The ICANN Ombudsman has jurisdiction over complaints about:

  • Things done (or not done) by one or more members of ICANN staff Board or an ICANN constituent body.
  • Things done (or not done) by the Board of Directors which may be inconsistent with the Articles or the Bylaws.
  • The Ombudsman does not have the power to make, change or set aside a policy, administrative or Board decision, act, or omission. The Ombudsman does have the power to investigate these events, and to use ADR technique to resolve them.

    Contact the Ombudsman at ombudsman@icann.org or chris.lahatte@icann.org or on the Complaint Page by completing the form at https://omb.icann.org/portal/complaint.php

    You can also call the Ombudsman at +644 4720777 or +64210705236. If you cannot afford a toll call please email a number where I will call you.

 

The Ombudsman has a blog posted on topics of interest and with any news.

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